Reporting Fraud

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Checking Account, Debit Card, and Online Fraud

If you believe you have been a victim of fraud, contact us immediately. A few example scenarios include:

  • Unrecognized activity on your debit card.
  • Unrecognized activity on your checking account.
  • Lost or stolen checks.
  • You have received and responded to a potentially fraudulent email, text message, or phone call.
  • You believe your online and mobile banking account has been compromised.

Credit Card Fraud

To report fraud against your personal INTRUST credit card* or to report your card as lost or stolen, contact Cardmember Services at 800-558-3424. For INTRUST business credit cards*, call 866-552-8855. Representatives are available 24 hours a day, 7 days a week.

*The creditor and issuer of these cards is Elan Financial Services.

Steps to Take for Victims of Fraud

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Contact your banks and credit card issuers immediately

Put a stop payment on missing checks. Close any accounts that may have been tampered with or opened fraudulently, open new accounts and change all account passwords.

File a police report

File reports with your local police in the community where an identity theft took place.

Contact the post office

Make sure no one has requested an unauthorized address change.

File a complaint with the Federal Trade Commission (FTC)

You may be able to provide information that can help law enforcement officials track down and stop identity theft.

Contact the Social Security Administration

If someone is using your Social Security number for employment purposes, the Administration may choose to issue you a new number.

Contact the four major credit bureaus

Request that inquiries be removed from your report from the companies that opened fraudulent accounts. Request that fraud alerts be placed on your accounts and ask that creditors call you before opening new accounts or make changes to existing accounts.