How quickly can I get my merchant account?
Is my merchant account automatically approved upon receipt of my application?
Am I required to have a separate merchant account if I do business as
both a storefront (face-to-face sales) and via mail/telephone or Internet transactions?
What major card brands will I be able to accept?
Will I be able to accept debit cards?
Will I be able to accept government or private company purchasing cards?
How quickly do I receive my funds?
What types of merchant processing options are available?
Will I be trained to use my equipment?
Am I required to have a dedicated phone line if I use an electronic terminal?
Do I have a back-up processing option if the phone lines are down? At
what cost?
Can I rent the equipment?
Will my current equipment work with my INTRUST merchant account or will
I have to buy a new one?
Who do I contact if I have questions about my account or equipment?
How long after I receive an authorization must I close my terminal batch?
Why do I get chargebacks if I have a valid authorization?
What is my responsibility if an authorization is denied? Do I have to
keep the card?
Why is a manually-keyed transaction processed at a higher rate?
How is my discount rate determined?
How is my interchange rate determined?
How long should I keep copies of my sales tickets?
What information is provided in my monthly merchant statement?
Can I manage my account online?
How do I pay the one time setup fee?
How do I pay the monthly processing fee?
What is my liability for accepting cards?
How do I get additional supplies?
How quickly can I get my merchant account?
If approved, you will receive the necessary supplies, processing guide and equipment
in approximately 7 business days from the time we receive a completed application.
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Is my merchant account automatically approved upon receipt of my
application?
No, your application is subject to credit review. If you are a corporation, a complete
set of financial statements must accompany your application. Your personal credit
bureau file will be reviewed if you are an individual owner or sole proprietorship.
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Am I required to have a separate merchant account if I will have
both a storefront (face-to-face sales) and via mail/telephone or Internet transactions?
In most cases, a separate account is required. Having a separate account allows
for monitoring the increased risk associated with transactions where the card is
not physically present at the time of the sale.
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What major card brands will I be able to accept?
MasterCard, Visa, Discover and American Express (additional fees may apply).
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Will I be able to accept debit cards?
Merchants approved for MasterCard and Visa may accept debit cards as long as the
debit card has a MasterCard or Visa logo printed on the face of the card. These
transactions process the same as credit card transactions. If you want to accept
debit or ATM cards that require the customer to input their PIN (Personal Identification
Number), you will need an appropriate terminal and PIN pad.
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Will I be able to accept government or private company purchasing
cards?
Yes, as long as the card has a MasterCard or Visa logo on the face of the card,
you may process these transactions just like a normal card. There is a higher processing
rate associated with these transactions.
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How quickly do I receive my funds?
Batches closed before 6:00 p.m. CT are deposited to your INTRUST Card Center deposit
account the following business day. Batches closed after 6:00 p.m. CT are deposited
to your account on the second business day. (Saturday, Sunday and Bank holidays
are not considered business days)
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What types of merchant processing options are available?
Touch-tone, electronic terminal with manual imprinter, electronic terminal (with
or without electronic printer), Internet and PC software products.
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Will I be trained to use my equipment?
Yes. The equipment is shipped to the merchant location via standard delivery. Overnight
delivery is optional at an additional cost. In certain instances, installation and
training may be done by a Bank representative. Phone training is provided for all
merchants. All equipment comes with a welcome kit, a processing guide, supplies,
MasterCard/Visa stickers, and customer service contact information.
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Am I required to have a dedicated phone line if I use an electronic
terminal?
Although it is not required, it is recommended that you process transactions using
a dedicated phone line. In some cases, you may be able to access a phone line via
a fax machine.
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Do I have a back-up processing option if the phone lines are down?
At what cost?
Yes, you can utilize the back-up procedures listed on your merchant Processing Guide.
Using a touch-tone phone and a toll-free number you can obtain an authorization.
A manual imprint would then be made of the card using a manual imprinter and the
transaction information completed. Once the electronic terminal is functional again,
a "ticket only" transaction must be entered to receive credit for the sale. The
interchange rate is slightly higher when using the touch-tone phone because the
card is not being swiped through the terminal.
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Can I rent the equipment?
Yes, INTRUST Card Center will repair or replace your equipment at no cost. If the
equipment should need replacing, back-up procedures as stated on the Processing
Guide can be utilized until the new equipment arrives.
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Will my current equipment work with my INTRUST merchant account
or will I have to buy a new one?
Depending on the make and model, it may be compatible. If your current equipment
is compatible, we will download the necessary processing application into it.
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Who do I contact if I have questions about my account or equipment?
During our business hours, INTRUST Card Center handles all your inquiries directly.
You can contact our Customer Service Desk at 800-327-3483 between 7:30 a.m.-5:00
p.m., Monday- Friday CT. Outside of these hours, you have the option of either leaving
a message or requesting to be forwarded to a secondary help desk provider.
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How long after I receive an authorization must I close my terminal
batch?
Most authorizations are valid for 3-7 business days. It is recommended that you
close your terminal batch daily to ensure your transactions are processed quickly
and you receive credit for them. Closing your terminal batch daily is one way to
keep processing costs low.
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Why do I get chargebacks if I have a valid authorization?
Obtaining an authorization for each transaction is only the first step merchants
need to take to protect them from fraud. An authorization only confirms the validity
of a card number and expiration date and determines there are funds to cover the
transaction, but it does not guarantee a sale from chargebacks or fraud.
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What is my responsibility if an authorization is denied? Do I have
to keep the card?
Return the card to the customer. Do not attempt a second authorization. Ask the
customer for another form of payment.
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Why is a manually-keyed transaction processed at a higher rate?
A manually entered transaction is an indicator that the card is not present at the
time of the sale; these “card-not-present” transactions represent increased risk.
Swiping cards through your terminal will provide the best processing rate.
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How is my discount rate determined?
This rate is charged by INTRUST Card Center and is based on your average ticket
size, annual card volume, type of card, and method of processing. This is a set
rate; it does not vary per transaction.
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How is my interchange rate determined?
This rate is charged by MasterCard and Visa. It too is based on average ticket size,
type of card, and method of processing.
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How long should I keep copies of my sales tickets?
MasterCard and Visa guidelines state that a card customer may request a copy of
a sales ticket for up to three years. If the copy of a sales ticket is requested
from you for a legitimate chargeback reason, but you cannot provide one, it's likely
that the sale will be charged back to your account for failing to provide the requested
copy.
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What information is provided in my monthly merchant statement?
Discount and interchange rates and any equipment fees are shown. Batch total information
is also included. Individual transaction information is not included. If you would
like to receive confirmation reports,
contact
INTRUST Card Center.
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Can I manage my account online?
Yes,
eMerchantView.com is an Internet based
product that allows you to access six months of transaction details, batch deposits,
and chargeback information.
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How do I pay the one time setup fee?
It is automatically deducted along with your first month's fees from your merchant
deposit account. Do not send a check for this fee. Declined merchant applications
are not subject to this fee.
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How do I pay the monthly processing fee?
Between the 3rd and the 10th of every month, you will receive your merchant statement
detailing the activity on your account for the previous month and the fees due.
Any amount due is automatically deducted from your merchant deposit account by the
fourth business day of the month.
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What is my liability for accepting cards?
The owner of the merchant account is liable for any sale that processes through
your account.
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How do I get additional supplies?
All supplies are free with your merchant account. Supplies can be
ordered online or by calling us. Please allow 3-4 days for delivery.
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to let us know and a representative will get in touch with you.