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Verified by Visa FAQs
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Learn more about Verified by Visa. Use the links below to jump
to specific topic areas, or scroll down the page to review the full list of questions
and answers.
General Questions
Registering Your Card
Using Verified by Visa
Member Service
General Questions
What is the Verified by Visa service?
What other protections do I have when I shop online?
If my purchases are already protected, why do I need Verified by Visa?
Will I need to apply for a new INTRUST Card Center Visa card to use Verified
by Visa?
How many merchants participate in the Verified by Visa service?
How much does Verified by Visa cost?
How do I know that my information will be kept private?
Is Verified by Visa easy to use?
What browser do I need to use for Verified by Visa?
Can I use Verified by Visa from any computer?
What is the Verified by Visa service?
Verified by Visa is a service offered by INTRUST Card Center in partnership with
Visa. Verified by Visa provides a way to password-protect card usage on the Internet.
Simply register your card and choose a password. Your password is required when
you use your card to make Internet purchases at participating merchants. The requirement
of your password prevents unauthorized usage of your card on the Internet, giving
you more confidence about making secure purchases online. TOP
What other protections do I have when
I shop online?
You are still afforded the same consumer protections available to you when you shop
in person, including Visa's Zero Liability. TOP
If my purchases are already protected,
why do I need Verified by Visa?
Verified by Visa can actually prevent fraud before it happens. INTRUST Card Center
Visa cards already carry Visa's Zero Liability guarantee. This helps protect you
from unauthorized charges in the event that an error or fraud takes place. Because
you are the only person who knows your Verified by Visa password, only you can make
online purchases from participating Verified by Visa merchants. If your card or
card number was ever compromised, criminals could not use your account to make online
purchases at participating merchants since they would not know your password. TOP
Will I need to apply for a new INTRUST
Card Center Visa card to use Verified by Visa?
No. Verified by Visa is designed to protect the Visa card that you already have.
TOP
How many merchants participate in
the Verified by Visa service?
Many top merchants are already participating in the service. As the Verified by
Visa service grows, dozens more of your favorites will be added.
See the list of participating merchants. TOP
How much does Verified by Visa cost?
Verified by Visa is free to INTRUST Card Center Visa cardholders. TOP
How do I know that my information
will be kept private?
INTRUST Card Center recognizes our obligation to keep information about you secure
and confidential. It's important for you to know that, unlike many other financial
institutions, we do not sell or share customer information with marketers outside
the INTRUST Card Center family of companies offering their own products and services.
Your information is transmitted using a high level of encryption. We only keep the
information necessary to offer the service, which we store on a secure server. To
learn more, check out our Privacy and Security information. TOP
Is Verified by Visa easy to use?
Verified by Visa is quick and easy to use. When you submit an order in a participating
online store, you'll be asked for your Verified by Visa password. Simply enter your
password, choose Submit, and you're done. TOP
What browser do I need to use for
Verified by Visa?
Verified by Visa requires Microsoft Internet Explorer version 4.0 and above, Netscape
Navigator 4.0 and above, or America Online 4.0 and above. TOP
Can I use Verified by Visa from any
computer?
Yes. One of the great advantages of Verified by Visa is that you can use it from
any computer connected to the Web. TOP
Registering Your
Card
What cards can I register with Verified by Visa?
Can I register more than one INTRUST Card Center Visa card?
Can I register a card that is not issued by INTRUST Card Center (AMEX,
Discover)?
I have a joint account. Does the person I share the account with have
to register their card separately or can we share a password?
Can my Verified by Visa password be the same as my Online Banking password?
If I register two or more INTRUST Card Center Visa cards, can I set the
password to be the same for all the cards I register?
What is a Personal Message?
Can I set my Personal Message to be the same as my password?
Why do you require personal information such as my Social Security Number
during registration?
What is the Signature Panel Code?
I am the secondary name on our joint INTRUST Card Center Visa card account.
What information do I need in order to register?
What cards can I register with Verified
by Visa?
You can register any of your INTRUST Card Center Visa cards. TOP
Can I register more than one INTRUST
Card Center Visa card?
Yes. You can register any or all of your INTRUST Card Center Visa cards.
TOP
Can I register a card that is not
issued by INTRUST Card Center (AMEX, Discover)?
INTRUST Card Center Verified by Visa service is only available for Visa cards issued
by INTRUST Card Center. TOP
I have a joint account. Does the person
I share the account with have to register their card separately or can we share
a password?
We do not recommend sharing your password with anyone outside of yourself and the
co-cardholder. This increases the security of your Verified by Visa online purchases.
TOP
Can my Verified by Visa password be
the same as my Online Banking password?
You can set your Verified by Visa password to whatever you wish. Keep in mind that
consolidating passwords may be more convenient, but can also be less secure. It
is your responsibility to protect your passwords. A secure password should be something
that is easy for you to remember but difficult for someone else to guess. Never
write down your password in a place that could be easily located or share your password
with others. You may even choose to change your password periodically.
TOP
If I register two or more INTRUST
Card Center Visa cards, can I set the password to be the same for all the cards
I register?
When you register with Verified by Visa you will choose one password. This password
allows you to make online purchases from participating Verified by Visa merchants
using any of the cards you have registered with the INTRUST Card Center Verified
by Visa service. It also allows you to access your Verified by Visa Transaction
History for any of your registered cards. It is your responsibility to protect your
passwords. A secure password should be something that is easy for you to remember
but difficult for someone else to guess. Never write down your password in a place
that could be easily located or share your password with others. You may even choose
to change your password periodically. TOP
What is a Personal Message?
You create your Personal Message as the last step in your Verified by Visa registration.
When you pay online, always look for your Personal Message before you enter your
password to ensure that you're using the authentic Verified by Visa service.
TOP
Can I set my Personal Message to be
the same as my password?
Your Personal Message and your password must not be the same to ensure your security.
TOP
Why do you require personal information
such as my Social Security Number during registration?
We need to ensure that only the rightful owner of the Visa card is able to register
for Verified by Visa. By providing this personal information you help us verify
your identity. TOP
What is the Signature Panel Code?
A Signature Panel Code is a 3-digit number printed on the signature stripe on the
back of your Visa card just after the account number. The Signature Panel Code uniquely
identifies the card issued to a cardholder. This is another measure to safeguard
your card. INTRUST Card Center matches the Signature Panel Code against its own
records to help verify that the person registering for the service is in physical
possession of the card. TOP
I am the secondary name on our joint
INTRUST Card Center Visa card account. What information do I need in order to register?
A: If the primary has already registered the card, then you are automatically registered.
You will need to know the unique password in order to complete any purchases with
a participating merchants. TOP
Using Verified by
Visa
How will I shop with Verified by Visa?
Where will I be able to shop using Verified by Visa?
Because I have registered my INTRUST Card Center Visa card with the
Verified by Visa service, does this mean that I can only make purchases at Verified
by Visa merchants?
How soon after completing my online registration can I begin to use
the Verified by Visa service to make online purchases?
What will happen when I go to pay online?
Once I sign up for Verified by Visa, will I enter my password wherever
I shop?
I made an online purchase, but the Verified by Visa window did not appear.
What's wrong?
What happens if I try to make a purchase at a merchant that doesn't
participate in the Verified by Visa service?
I don't see my Personal Message on the receipt. What should I do?
The Personal Message on the receipt is not mine. What should I do?
What happens when my INTRUST Card Center Visa card expires? Does the
service roll over to the new card or must I re-register?
What happens if I cancel my INTRUST Card Center Visa card and then
get a new one with a different account number?
How do I access my Transaction History?
How will I shop with Verified by
Visa?
When you pay with your INTRUST Card Center Visa card, the Verified by Visa service
will automatically be extended to you at participating online stores. For more information
on shopping with Verified by Visa, view our demo. TOP
Where will I be able to shop using
Verified by Visa?
You can shop at any online store that has the Verified by Visa symbol. The list
of
participating stores is growing all the time, so be sure to look at our
list of participating online stores for the latest updates. TOP
Because I have registered my INTRUST
Card Center Visa card with the Verified by Visa service, does this mean that I can
only make purchases at Verified by Visa merchants?
A: You are not limited to shopping only at participating Verified by Visa merchants.
Your INTRUST Card Center Visa card can be used to make purchases at any online merchant
that honors Visa. TOP
How soon after completing my online
registration can I begin to use the Verified by Visa service to make online purchases?
The service is activated as soon as you receive confirmation of your registration.
You can immediately go shopping at a participating Verified by Visa merchant. At
checkout you will see the Verified by Visa window prompting for your password. TOP
What will happen when I go to pay
online?
When you finish shopping at a participating Verified by Visa merchant, proceed to
the merchant's checkout page. After you enter your registered INTRUST Card Center
Visa card number and submit your purchase, your Verified by Visa Payment Window
will appear. First, look for your Personal Message. Then, enter your password &
choose Submit. TOP
Once I sign up for Verified by Visa,
will I enter my password wherever I shop?
You'll enter your Verified by Visa password only when making a purchase at a participating
online store. TOP
I made an online purchase, but the
Verified by Visa window did not appear. What's wrong?
First, check to make sure that the card you used for the purchase is one that you
have registered with the INTRUST Card Center Verified by Visa service. Second, determine
whether the merchant is a participating Verified by Visa merchant. The merchant
must be participating in the Verified by Visa service in order for the window to
appear. Please note that some participating merchants have formed marketing alliances
with other stores in the hopes of providing increased selection and better service
to customers of both stores. You may be able to link to these partner stores from
the participating merchants' web sites. These partner stores may be independently
operated web sites that may not support the Verified by Visa service and may not
prompt for your password before completing the purchase. Please check to see if
the web site from which you are ordering is a web site of a Verified by Visa participating
merchant or that of a partner store. TOP
What happens if I try to make a purchase
at a merchant that doesn't participate in the Verified by Visa service?
The only difference is that you will not see the Visa Payment Window prompting for
your password - the purchase will proceed just as it did before you registered your
card with Verified by Visa. Of course, by shopping at participating Verified by
Visa merchants you have the extra security of confirming your identity with your
password. TOP
I don't see my Personal Message
on the receipt. What should I do?
Always look for your Personal Message before signing the receipt. If your Personal
Message does not appear on the receipt, do not sign it and contact our customer
service personnel. TOP
The Personal Message on the receipt
is not mine. What should I do?
Always look for your Personal Message before signing the receipt. If a Personal
Message other than yours appears on the receipt, please do not sign it and contact
our customer service personnel. TOP
What happens when my INTRUST Card
Center Visa card expires? Does the service roll over to the new card or must I re-register?
When you are re-issued a new INTRUST Card Center Visa card, the Verified by Visa
service is automatically updated with the new card information. You do not need
to re-register in the service. TOP
What happens if I cancel my INTRUST
Card Center Visa card and then get a new one with a different account number?
You will need to register the new card for the Verified by Visa service.
TOP
How do I access my Transaction History?
You can view all receipts of your previous online purchases by logging in to the
Verified By Visa Web site and accessing the Personal Account Manager functions.
Choose Transaction History to display the Verified by Visa receipts of your online
purchases. If you registered more than one card for the Verified by Visa service,
you can select the desired card from the Select Card drop-down list. Select the
month for which you would like to display receipts and choose Go. You can select
any ID in the Receipt ID field to view the receipt. Use the Prev and Next arrows
to display other pages. TOP
Member Service
Can I change my password?
What if I forget my password?
How do I change the e-mail address I have selected for use with Verified
by Visa correspondence?
What happens if my card is lost or stolen? Do I have to re-register with
the Verified by Visa service when I receive a new card?
What happens if I suspect that someone has stolen or guessed my password?
Whom do I call if I have a question about a specific purchase that used
the Verified by Visa service?
Whom should I call if the goods I purchase using the Verified by Visa
service do not arrive, are damaged, or are unsatisfactory?
How can I deactivate this service?
What do I do if I wish to reactivate my Verified by Visa service?
If I cancel this service and want to re-register at a later time with
a different INTRUST Card Center Visa card number is there a fee?
Can I change my password?
You can change your password at any time by logging into the Verified By Visa Web
site and accessing the Personal Account Manager functions or Contact Us for assistance.
A confirmation message will be sent to the e-mail address you provided in your profile
to acknowledge the completion of your password change. TOP
What if I forget my password?
For your protection you are offered three attempts to enter your password before
your password is suspended. By selecting 'Forgot Password' and correctly answering
the secret questions you set up during enrollment, you can choose a new password.
If you are still having trouble, contact INTRUST Card Center to have
your password reset. TOP
How do I change the e-mail address
I have selected for use with Verified by Visa correspondence?
Log in to Verified By Visa web site and access the Personal Account Manager functions.
Choose Manage your Profile and Update your E-mail. Your current e-mail address will
be displayed. Enter your new e-mail address; choose next, and a message confirming
the e-mail address change will display. A confirmation message will also be sent
to your e-mail address acknowledging the completion of your e-mail address change.
TOP
What happens if my card is lost or
stolen? Do I have to re-register with the Verified by Visa service when I receive
a new card?
To report your card lost or stolen, contact
INTRUST Card Center. Since you have registered your card with Verified by
Visa, you have reduced the chance for online fraud on your card. You will be required
to re-register your new card number, and the new card number will be associated
with your existing Verified by Visa profile. TOP
What happens if I suspect that someone
has stolen or guessed my password?
If your password is compromised, log in to Verified By Visa Web site or Contact
us immediately to reset your password. If you also feel that your card number has
been compromised and may be used fraudulently, you should immediately call the INTRUST Card Center to report your
card lost or stolen. TOP
Whom do I call if I have a question
about a specific purchase that used the Verified by Visa service?
For questions concerning purchases, call the toll-free number on the back of the
card you used to make the purchase. TOP
Whom should I call if the goods I
purchase using the Verified by Visa service do not arrive, are damaged, or are unsatisfactory?
Your first attempt to correct the problem should be to contact the merchant with
whom you placed the order. Almost all online merchants have return policies and
instructions posted on their Web sites. Customer service phone numbers and e-mail
addresses are also easily accessible on the merchant's site. Most online merchants
will do their best to correct the problem in a timely manner. If the merchant fails
to resolve the issue, you can dispute a transaction according to the terms and conditions
of the card you used to make the purchase. TOP
How can I deactivate this service?
Log in to the Verified by Visa web site and click on "Update Info". Choose "Deactivate
Verified by Visa service". Then place a check next to the cards you wish to deactivate
and confirm. A confirmation message will be sent to your e-mail address acknowledging
the deactivation of your service. TOP
What do I do if I wish to reactivate
my Verified by Visa service?
Log in to the Verified by Visa web site and click on "Update Info". Choose "Reactivate
Verified by Visa service". Then place a check next to the cards you wish to reactivate
and confirm. A confirmation message will be sent to your e-mail address acknowledging
the reactivation of your service. TOP
If I cancel this service and want
to re-register at a later time with a different INTRUST Card Center Visa card number
is there a fee?
There is never a fee for registering a new card with INTRUST Card Center's Verified
by Visa service. And even if you don't use a particular INTRUST Card Center Visa
card to shop online, you may still want to register it with Verified by Visa. Registering
your cards with the Verified by Visa service helps protect your INTRUST Card Center
Visa cards against online fraud. TOP
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