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Frequently Asked Questions
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Why am I having trouble logging into Personal OnLine Banking?
- If your user ID is entered incorrectly, you will not proceed to the password screen.
- Your password is case-sensitive. If you entered your password incorrectly, your access will be denied.
- If you correctly enter your user ID and are unable to proceed to the password screen, your account may be locked. After three invalid attempts at entering your password or answers to your security questions, OnLine Banking will deny access to your account. To un-lock your account, please contact Customer Service.
What is the Bank’s routing number?
INTRUST Bank’s routing number is 101100029.
How do I change my mailing address?
You may change your mailing address in a branch or online via Personal OnLine Banking.
Please allow 1-2 business days for the update to become effective.
To change your mailing address online, log in to Personal OnLine Banking and select
"Customer Service" from the top navigation menu bar. Then select the "Contact Us"
link and compose your message, including your old and new addresses, as well as the
accounts you wish to update with the new address.
Which holidays does INTRUST observe?
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Bank Holidays |
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Christmas Day |
Tuesday, December 25, 2007 |
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New Years Day |
Tuesday, January 1, 2008 |
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Martin Luther King Day |
Monday, January 21 |
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Presidents Day |
Monday, February 18 |
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Memorial Day |
Monday, May 26 |
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Independence Day |
Friday, July 4 |
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Labor Day |
Monday, September 1 |
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Columbus Day |
Monday, October 13 |
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Veterans Day |
Tuesday, November 11 |
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Thanksgiving Day |
Thursday, November 27 |
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Christmas Day |
Thursday, December 25 |
Legend
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All branch locations closed |
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Select branches will be open for business. For information on bank hours, contact Customer Service.
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Branch closings subject to change without notification.
Personal OnLine Banking and OnLine Bill Pay FAQs
Credit Card OnLine FAQs
Verified by Visa FAQs
MasterCard SecureCode FAQs
Gift Card FAQs
Home Loan FAQs
Corporate Credit Card OnLine FAQs
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